Saturday, August 29, 2020

Excommunicated by Facebook

 I wonder if readers can help--so far, three specialists, two at the university and one at a local apple store, have been stymied. Ever since the end of May, I haven't been able to log in to Facebook on my own computer, the current message being that I haven't enabled cookies. Every cookie I've ever seen has been enabled, and the last specialist--who spent over an hour on the phone with me using a program that enabled him to enter my computer while I was there--gave up. I seem to be able to get to Facebook on my phone, but meanwhile, having done all that the specialists said I should do, including deleting cache here and there, I have to type in passwords for everything I do or read, even the New York Times. But no Facebook. I've tried the help center of course, but that invariably sends the message that my page isn't being displayed properly. Even tried emailing Security at Facebook and Help at Facebook and any other thing I could think of, but always got the message that Facebook.Com didn't exist. The first specialist said, "this is weird." The apple store guy, whom the first specialist asked to communicate with Facebook, said, "We don't do public relations for Facebook." The third guy, who seemed the most competent, kept saying, "let's try this . . . " but finally gave up. "This is crazy," he remarked, sounding dazed, after offering his final theory, that many people were probably experiencing something  like this because they were still on classic facebook as opposed to me. 

Any technical wizards out there? Or how about a Facebook representative?

 

P.S. Here's what happens every single time I try to log in, even after changing my password a zillion times:

The page isn’t redirecting properly

An error occurred during a connection to www.facebook.com.

    This problem can sometimes be caused by disabling or refusing to accept cookies.

 

1 comment:

  1. Log completely out, even delete your account, then log back in. Facebook is loath to let you leave, but will take you back in a heartbeat.

    Otherwise, I can imagine Russian trolls have borrowed your account to interfere in the coming U.S. presidential election!

    ReplyDelete